Westwood Cabinetry (“Westwood”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our online tools, or interact with our team.
By using our website or submitting personal information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information to provide our services, respond to inquiries, and improve your experience. The information we may collect includes:
a. Information You Provide to Us
- Name
- Email address
- Phone number
- Address or project location
- Project details or design requirements
- Budget information (optional)
- Any details submitted through contact forms, consultation bookings, contest entries, or emails
b. Information Collected Automatically
When you browse our website, certain information may be collected automatically:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referral source
- Cookies and tracking technologies (e.g., Google Analytics, Meta Pixel)
c. Dealer & Trade Partner Information
If you are a Westwood dealer, builder, or trade partner accessing our dealer portal or submitting order-related information, we may collect:
- Business name and contact information
- Project addresses
- Order history
- Account communications
2. How We Use Your Information
We use personal information for purposes such as:
- Responding to inquiries or booking design consultations
- Preparing quotes and project information
- Sending requested information or resources
- Customer service and follow-up
- Providing updates on our products, events, or promotions
- Processing contest entries and prize fulfillment
- Improving website performance and user experience
- Remarketing and advertising
- Internal analytics and reporting
- Dealer support and order management
We do not sell your personal information.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve site functionality
- Understand how visitors use the site
- Deliver relevant ads through platforms such as Google Ads, Meta (Facebook/Instagram)
- Support conversion tracking for our marketing campaigns
You may disable cookies in your browser settings, though this may impact website performance.
4. How We Share Information
We may share personal information with:
a. Service Providers
Including but not limited to:
- Website hosting providers
- CRM (Salesforce)
- Email marketing (Mailchimp)
- Analytics and advertising partners
- Third-party contractors assisting with installations, deliveries, or customer support
Service providers only receive the information necessary to perform their services.
b. Legal Requirements
We may disclose information if required by law, regulation, or court order.
5. How We Protect Your Information
We take reasonable administrative, technical, and physical measures to safeguard your personal information. These include:
- Encrypted systems and secure servers
- Limited access to personal information by authorized personnel
- Secure transmission of form data
- Routine monitoring of our website and data systems
6. Your Choices & Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Withdraw consent to marketing communications
- Request deletion of your information (unless required for legal or business purposes)
To make a privacy-related request, contact us at:
info@westwoodcabinetry.com
You may unsubscribe from marketing emails at any time using the link at the bottom of our emails.
7. Third-Party Links
Our website may include links to third-party websites or resources. These sites operate independently from Westwood, and we are not responsible for their content or privacy practices.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Westwood Cabinetry
2140 Leckie Place
Kelowna, BC, Canada
Email: info@westwoodcabinetry.com
Phone: (250) 860-3900